Failing to read or follow these guidelines will not be accepted as an excuse.

All horses using our facilities must be fully vaccinated.
Proof of vaccination may be requested at any time.
Failure to provide proof will result in cancellation of your booking without a refund.

Outdoor Arena: Changes or cancellations must be made at least 12 hours before your booking.
Indoor Arena: Changes or cancellations must be made at least 48 hours before your booking.

To allow changes anytime before your booking, select the Booking Protect option at checkout.

Booking Protect cannot be added after your booking is confirmed.
Changes must be made using the link in your confirmation email. If no option to change appears, you are outside the allowed window.
If you purchased Booking Protect, email us before your booking time with a new date and time and we will change it for you - outside normal working hours you may not receive an immediate response. Emails must be sent to support@kingswoodec.co.uk

Canceling a booking will incur a £1.50 admin fee for refunds.
Do not cancel your booking if you wish to reschedule. Refunds will not be issued for cancellations.

We will not consider any changes outside the allowed times unless you purchased Booking Protect.
No exceptions will be made, regardless of the reason. Please do not ask.

If no slots are available at your preferred time, the service is fully booked or unavailable. Please choose another time or date.